1. About us
00052 PTY LTD (ACN 691 559 154), trading as The Operating Partner (we, us or our), operates theoperatingpartner.com.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, book a call or receive our marketing communications.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Information handled during a client engagement may also be subject to a separate agreement or privacy notice.
2. Information we collect
Depending on how you interact with us, we may collect:
Contact information: Your name, email address and telephone number.
Enquiry information: Information you choose to include in a message, including your business needs.
Booking information: Your preferred appointment time and information provided when arranging a call.
Communications: Correspondence with us and notes relevant to your enquiry.
Marketing preferences: Your subscription status, consent records and unsubscribe requests.
Technical information: Information that our hosting and technology providers may process to deliver and secure the website, such as IP addresses, browser and device information, access times and diagnostic logs.
We do not request sensitive information, such as health information, through our website forms. Please avoid sending sensitive information, identity documents, passwords or payment card details through general enquiry channels.
3. How we collect information
We generally collect personal information directly from you when you:
Complete an enquiry or booking form.
Contact us by email, telephone or another communication channel.
Subscribe to marketing communications.
Otherwise voluntarily provide information to us.
Information may also reach us through the technology providers that support these interactions. Technical information may be processed automatically when your browser connects to our website.
If you provide personal information about another person, please ensure you are authorised to share it and make them aware of this policy.
You may make a general enquiry anonymously or using a pseudonym where practicable. However, we may need contact details to respond, arrange a call or discuss a potential engagement.
4. Why we use personal information
We use personal information as reasonably necessary to:
Respond to enquiries and discuss your requirements.
Arrange and manage appointments.
Prepare proposals and assess potential engagements.
Maintain correspondence and business contact records.
Send marketing communications where we have the required consent.
Operate, maintain and secure our website and business systems.
Handle requests, complaints and disputes.
Meet applicable legal obligations and protect legal rights.
We will seek separate consent where required by applicable law. Visiting our website or reading this policy does not, by itself, constitute consent to every use of your information.
5. Marketing communications
We may send newsletters, insights and information about our services where you have expressly agreed to receive them or where consent can lawfully be inferred from our relationship with you.
Submitting an enquiry or booking a call does not automatically subscribe you to unrelated marketing communications.
You can unsubscribe at any time using the link in a marketing email or by contacting us at dan@theoperatingpartner.com. Unsubscribing is free, and we will action your request within five working days or any shorter period required by applicable law.
We may retain limited information about your unsubscribe request so that we can respect your preference.
Unsubscribing from marketing does not prevent us from responding to your enquiries or sending necessary, non-promotional appointment or administrative communications.
6. Service providers and disclosure
We use external technology providers to support our website and business operations. Our current tools include:
Framer: Website hosting and website functionality.
Google Workspace: Business email, calendar, documents and file storage.
Attio: Contact and relationship management.
Notion: Internal documentation and organisation.
Anthropic Claude and OpenAI ChatGPT: AI-assisted drafting, summarisation and related business tasks.
The information a provider receives depends on the functionality we use and the information needed for the relevant task. Using a provider does not mean that all personal information we hold is shared with it.
We may also disclose relevant information to authorised personnel, contractors or professional advisers where reasonably necessary for the purposes described in this policy, and to authorities or other recipients where required or permitted by law.
7. Artificial intelligence tools
We use AI tools, including Claude and ChatGPT, to assist with business tasks such as drafting, summarisation and organising information.
Where those tasks involve personal information, relevant information may be processed by the AI provider. We will limit the information supplied to what is reasonably necessary and remove identifying details where practicable.
Provider retention and use of submitted information depend on the product, account settings and applicable contractual terms. This policy does not promise that every AI product we use has identical retention arrangements or excludes use of inputs for model improvement.
Before submitting personal information to an AI tool, we will assess whether that use is appropriate, taking account of confidentiality, provider terms and applicable legal requirements. Where separate consent is required, we will obtain it.
Please contact us before sharing information if you have particular confidentiality or AI-processing requirements.
8. Overseas processing
Our technology providers operate internationally. Personal information may therefore be stored, processed or accessed outside Australia.
Locations depend on the provider, product, account configuration and subprocessors used. Overseas processing may include the United States and other countries in which our providers operate.
Where applicable law requires safeguards for an overseas transfer, we will take the steps required by that law.
Using our website does not waive any rights you have regarding overseas handling of your information. You can contact us for further information about the providers relevant to your enquiry.
9. Cookies and website technology
We do not currently use Google Analytics, advertising pixels or advertising cookies on our website.
Our website and supporting services may nevertheless process technical information necessary to deliver content, maintain security and operate features. Functional cookies or similar technologies may be used where needed for those features.
You can manage cookies through your browser settings. Blocking certain technologies may affect website functionality.
If we introduce additional analytics or advertising technologies, we will update our disclosures and obtain consent where required.
10. Security and retention
We will take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. Appropriate measures may include access restrictions, account security controls and limiting information shared with service providers.
No online service or method of electronic storage is completely secure.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, maintaining relevant business records, meeting legal obligations and resolving disputes.
Retention periods vary according to the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to delete or de-identify it. Copies in backups may remain until those backups are routinely overwritten or deleted.
If a data incident occurs, we will assess it and notify affected individuals or authorities where required by applicable law.
11. Access, correction and deletion requests
You can contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information.
You may also request deletion of your information. We will consider your request in light of applicable law and any legitimate retention requirements. Deletion may not be possible where information must be retained for legal obligations, disputes or to honour an unsubscribe request.
We may need to verify your identity before acting on a request. Please do not send identity documents unless we ask for them through an appropriate channel.
We aim to respond within 30 days, or within any other period required by applicable law. If we cannot fulfil a request, we will explain why, unless legally prevented from doing so.
12. International visitors
Depending on your location and the laws applicable to our activities, you may have additional rights concerning your personal information, including rights to object to or restrict processing, withdraw consent or request data portability.
These rights are subject to applicable conditions and exceptions. Nothing in this policy limits rights that cannot lawfully be excluded.
Please contact us to exercise a right or ask how it applies to your information.
13. Privacy complaints
If you have a concern about how we have handled your personal information, contact us using the details below. Please describe your concern and the outcome you are seeking.
We will review your complaint and aim to respond within 30 days. If more time is needed, we will explain the reason and provide an expected response date.
Where the matter falls within its jurisdiction, you may contact the Office of the Australian Information Commissioner. You may also have the right to complain to a relevant privacy authority in your country.
14. Other websites
Our website may link to external websites or services. Their privacy practices are governed by their own policies.
Please review those policies before providing information directly to a third party. This does not remove our responsibility for our own handling of your information.
15. Changes to this policy
We may update this policy when our practices, technology providers or legal obligations change.
The current version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent before introducing a new use of personal information.
16. Contact us
For privacy enquiries, requests or complaints, contact:
Privacy Contact
00052 PTY LTD trading as The Operating Partner
ACN: 691 559 154
Email: dan@theoperatingpartner.com
Address: Ground Floor, 470 St Kilda Road, Melbourne VIC 3004